By Andre Newman | August 21, 2019
From reports of potholes and broken streetlights to complaints about garbage and vandalism, cities process more non-emergency requests from residents than ever before. Baltimore, the first U.S. city to deploy a 311 system, has processed over 13 million requests since its inception.
The result is a repository of data detailing the interactions between a city and its residents. Analyzing this data can help cities learn more about their residents’ needs, prioritize tasks and projects, track performance, and improve collaboration across departments. Cities committed to openness and transparency are also making this data available online so that anyone can download and analyze it.
We’ll show what this data shows about different cities and how residents and planners can use it to improve them. Let’s take a deeper look!